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the right to guaranteed assistance has quietly disappeared. Previous train maps specified the stations where passengers needing assistance could turn up and travel. Now, the maps on the trains say that if such passengers do not book help in advance, “there might be a significant delay to your...

Southern rail users with disabilities face delayed journeys or the prospect of no longer being able to board some trains after the company said there was no “cast-iron guarantee” that assistance would be available at all stations. Southern has admitted it may have to book taxis for disabled...