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This is a shocker. They have emails feet deep on this subject. One of the commercial team told me that Monday mornings are spent just wading thought the deluge of complaints. I've been to focus groups were people have made clear the problems. I know that Paul, Jo, Marcus et al have had endless...

But of course it affects you. If no one stays late at the ground because of the food and drink situattion the trains, buses and car parks will be much worse. If match day revenues plummet then the playing budget drops, the team gets worse, less people go, revenue falls again, team gets worse...

I wouldn't say shelling out stopped but it is (mostly) their money and they aren't going to be taken for mugs.

I'm told some of it is being turned into offices for Oscar.

Instead of giving the club £80 for food, £20 for the raffle and whatever we spent on drinks we gave them nothing for a cup of tea at half time. The Newmarket lot had 3courses for £15.50 and were very happy with it, my friends went to the Giggling Squid and were ecstatic with there £15 worth...

No. I'll try it next week.

A reasonable meal, not fine dining, no bells and whistles at a reasonable price. The best idea I heard was do a steak and and kidney pie with veg £10 (or similar) as a stand alone at the just turn up tables and the same as the main course of a three courser with cakes £40 at halftime for a...

That is simply not true. When Azure started they were actually given less than a fiver per head to feed people. The rest went in overheads, Azures profit and the clubs cut. The club has always taken a fairly substantial cut of the £40. How dumb would the club have to be to employ caterers who...

If I see anyone paying £14 for bangers and mash I will seriously question their sanity.

The box food is no better. Only the Directors box (where of course Barber eats) is better.

I'll definitely go along with the need for a radical re-think.

Just had it confirmed that that is just for 3 courses. The half time and full time pies/cakes etc have been withdrawn. So it's a lot less for a lot more. Big hello back to Frau Tub.

I had the £90er the other night (it was free) and I'm afraid there was no improvement.

Rumour has it they are bringing in a £72 (60 + vat menu) that is essentially just a massive price hike on last year. East Stand Brasserie not opening at all.

That's what "missed" means.

It's a shame you missed Commander's bang on post the other day. Or possibly you didn't understand it.

Exactly this. I firmly get the impression that above a certain level of management they are only interested in numbers and not customer experience/happiness. Incredibly short sighted and it will turn round an bite them in the arse. By the time the customer dissatisfaction really affects the...

Very good point. At the "focus group" the other day I was discussing this with some of the team. I said that the only way they would ever really make this work is if someone had big enough balls to force a reconfiguration of the 1901. There was a kind of shocked agreement with this (shocked...

To be replaced with?

I think they should survey the 1901 members Q1) Do you regard yourself as corporate or fan members Q2) Do you require corporate style entertainment and if so how often Questions that have never been asked as far as I know.