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There is supposed to be a Transport Manager but I've never seen or heard a thing from him, and he appears about as useful as a chocolate tea pot

Don't accept that All of the money BHA pay Southern is incremental ... surely putting a person "on duty" at each station during these high volumes wouldn't impact on their incremental profit too much Fella falls off train at xxxx and breaks leg, entire system comes to a standstill? Not beyond...

Is that it? How on earth can someone falling over and breaking leg when getting off at Newhaven cause such carnage? I can't even see why it would lead to any disruption whatsoever? The only explanation I can buy is total ineptitude