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Probably had something about "developing and maintaining an optimum transport solution to enhance the overall matchday experience" or such like ... not even sure he read that!

Nothing to do with sensitivity. If you are representing a business, in whatever capacity, it's just about being professional in your communication whoever it is with. Pretty well any business I've been involved in would have not have regarded this as acceptable, regardless of the point being made

Says a lot about the bloke. It's fairly consistent with my personal experience of him