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A sign on the front door is a bit late once you are there. My issue was that one member of staff was happy to do the exchange but the manager wasn't. Her attitude of ' there was prior notice on all receipts for pre Xmas purchases' simply wasn't true

It was my birthday this week but clearly I've been SINGLED out for this awful treatment. I will now SULK for maybe 8 mins before GETTING over IT

I had the same issue in there today. Girl on the till was great but senior supervisor was a bit of a jobs worth. She tried to say that it had been told on all orders that no returns until 28th Dec. When I got out the invoice, delivery note and packaging (none of it said no exchanges until 28th...