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Out of curiosity - where did you download it from and how much did you pay? I have been asked to update an old laptop for a work colleague.

There seems to be good help by knowledgeable people (including staff / engineers) on the Virgin message boards. Not trying to duck the issue, but I do not have Virgin at my current address (had it for best part of 20 years previously), so would be unable to test / replicate any issues you might...

Your problem is wi-fi - so try a different router. Borrow one from a friend if you can, or read reviews on which routers work best with your provider if you can't borrow a different brand / model.