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I would add to my last post that the changes they have made over the last few years are so confusing, especially for vulnerable people. I helped my daughter who has two children with special needs, one who goes to a special school. It's a nightmare and often leads to many people not getting what...

Citizens Advice would help but I know they are not quick in getting appointments currently as they are so busy. A friend of mine had to wait 3 months! I would be tempted to sign up for a forum such as money savings expert or https://www.benefitsandwork.co.uk/forum/10-dla-esa-queries-results