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Having said that, I worked at the kiosks about 5/6 years ago so things may well have improved since.

Nope, used to work behind the kiosk and to describe the training as minimal would be a huge exaggeration. On my first match I was given the honour of pint-pulling duties, having never pulled a pint in my life before it took me a good hour until I started producing anything other than a cup of...