Back on topic, I wonder how many other mass murderers have been described as extremely kind, gentle and soft spoken. I reckon quite a few - Harold Shipman springs to mind.
Essentially, it really does not matter how people describe his past, it is what he is doing now that matters - hiding...
She enjoyed it - see her expression to camera after he walked off. It's a common theme with her - she just loves pissing people off with her, usually inane, questions.