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Nice one! Let's hope it works! Well done to PB and PC :thumbsup:

DOn't think so - I think Glas is referring to the highlights, interviews etc.

Splendid!

Ah, I am with you. So only the football league could stop paying them for our portion. Essentially then, just to clarify, this is a service imposed on us by the Football League, over which the club has no control other than to try and bang a few heads together at outside contractors, who are...

Personally, I don't think the club should pay Perform's bill until it is sorted.

An exact copy of mine - you'd think that their standard emails actually made sense!

Yes indeed. Or they are using the England Cricket teams example of the word.

I sent a follow up email linking to this thread and asking if I would be informed of the result of the investigation. Received this reply: Please accept our apologies for the issues you faced with the commentary today. The issue has been investigated by the relevant team and are working round...

Thanks El P. We will just have to wait and see what happens then, but it does seem odd that the club has their hands tied. Am pleased that PB responded so quickly and is on the case.

Eh? I thought Bigbelly had gone over to the dark side?

Ok. There are 2 issues here though - the ongoing problems and the immediate resolution of the problems during a match. I am principally responding to the immediate problems during a match as i do not think there is more that he could have done - he has to be reactive in that situation. There...

Just received this reply from customerservices@performgroup.com: Hi xxxxxxxxxx, Thank you for your email. We have raised the issue to the relevant team and its being investigated. Please accept our apologies for any inconvenience caused to you. Best regards Ruth Customer Services...

I have been in a similar position whereby it did not matter how much customer service I wanted to deliver, I was constantly thwarted by outside agencies that I was responsible for internally, but ultimately they were outside of my control. I am not being defeatist - he tested it, it worked, so...

They already know.

Ok, but he has already said that they tested it and all was fine. I am not entirely sure what else he can do - he has been proactive in getting it tested.

I know what you are saying, but anytime you are dealing with outside contractors, nothing is ever really under your control. They don't appear to be washing their hands of it, but are being frustrated by outside concerns - you can tell them to jump as many times as you like, but at the end of...

Is there an alternative, other than doing it themselves?

Unless they do a totally independent solution, they will still be at the mercy of the BBC!

I think we need to bear in mind that this is outside of the club's control. Frustrating it is, but ranting at the club's PR person ain't going to help much - he himself just described the service as shambolic.

I can assure that it is nothing to do with bandwidth - the bandwidth I get here is rubbish, and yet most games Player is not bad.