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The marketing screens could be better served showing the menu for longer than predominantly telling you the cups are biodegradable. Then people might know what they want when they reach the front. The number of people who have the conversation with their group once at front of queue stuns me...

ESU had far far too few staff and queues snaking around the concourse pre 2pm. Joined a queue at half time but never made it to the front before 2nd half started. The few staff were doing their best but inexperienced and no sign of anyone in charge. Had run out of a lot of hot food. There is a...