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Two railway employees (I believe) on this thread suggesting that the OP should just be grateful that somebody helped him and in complete denial that the system being used is not up to the equivalent systems of just about any other transport system you care to mention in this country. Beggars...

Defending the indefensible. Maybe they could come in to the 21st century, that would be a start. Maybe, just maybe take a leaf out of the way airlines operate? Gwylan’s tale sounds like he was met with a massive amount of incompetence and lack of customer service in trying to resolve his...