One person springs to mind but I can honestly say I cannot imagine any of the people around me, or the others I know, giving two shits about how their lanyard and card was delivered other than wanting it on time.
"With regard to the presentation boxes themselves, they have served two purposes: firstly, they were designed as a response to previous feedback from 1901 Club members who did not like passes being distributed in plain jiffy bags and wanted to receive their passes in more prestigious packaging...
I'm not sure of a model. But I am sure that I have an uncomfortable feeling with the endless squeezing of fan's goodwill, the rounds of redundancies of low-paid staff a few years back, the highest ticket prices in the league, the constant chipping away at fans benefits, the millions of pounds of...
If Barber does genuinely listen and act on surveys/feedback then he will see exactly how this has been received and address the issue correctly.
Also, this "we're losing x million" line is starting to grate. 1) Barber voted to increase the FFP limit. 2) Whilst greatful to an extent its the...