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Paul Barber email to 1901 members: Firstly, I want to apologise for the very late arrival of your tickets and passes. This is totally unacceptable. Whilst it is entirely the club’s responsibility to ensure your tickets and passes arrive on time at the start of a new season – and I can fully...

An additional note from Paul Barber this afternoon: I’ve read your note. I’d make the following comments: - you may not value the presentation box but we have close to 3,000 1901 members – and, as we all know, it’s a diverse group. If we’d sent out confirmation of a 5 year commitment to the...

And probably worth copying Paul.Barber@bhafc.co.uk

You're not alone. Ridiculous.

Personally I didn't wear my lanyard anyway as didn't want to look like a cock, but yes they have sent a ribbon(?) as pictured but no plastic thing so if you're a new member or chucked your lanyard thing from last season (or more likely broke it as it was rubbish) you can't put it all together...

Oh and the car parking pass was not included in the pack, have had to fill in a form and get it signed by all four of us to get that hopefully by Friday. Had a long chat on the phone with Paul Rogers, not fair of me to repeat it without consent though. But I think it is fair to say he...

So mine has now finally arrived, although I have had to call support services on two consecutive lunchtimes, email Paul Barber and speak to Paul Rogers on the phone to get to this point. But the package received is in three boxes. We all live at the same address. Cost saving potential number...

Have heard from one 1901er who has gone back home to check if he has received his ticket during his lunch hour to find they tried to deliver but the package didn't fit in the letterbox so has now been delivered to the post office from which he can only collect from 9am tomorrow. Useful. He only...

Good question. I completed the survey as I am sure most did as we have a vested interest. As I recall I believe the way the tea/coffee question was raised was alongside how important to you is the seat view, the ability to park, the free programme, the lounge access etc. So very much a free cup...

I am grateful that Bloom is willing to stomach the losses that he is and understand that Barber has to mitigate these as much as possible. HOWEVER the continuing reduction of service for some of the clubs most long serving fans is very short term thinking. I doubt getting rid of the teas has...

If you read the email exchange I asked him before posting, he is very happy to have his reply posted in full.

My reply to his email and then his counter reply. Whilst I don't agree with his response you have to once again applaud the fact he has responded and quickly! Thanks for replying so quickly again Paul, I’m afraid I don’t agree with some of your response, certainly not the delay in sending the...

Paul Barber email response to the tea/coffee issue and the delay in receiving 1901 tickets posted in full below: Thank you for your e-mail. I hope you’re well. I’m sorry to hear that your tickets/passes have been delayed. This is due to a fairly small number (around 15%) of 1901 tickets...