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Paul Barber response posted here: http://www.northstandchat.com/showthread.php?341482-Tea-coffee-and-late-1901-ticket-PB-reply&p=7540500#post7540500

5) there is/was no service really. It's two big pots of hot water and coffee and help yourself.

Worth a re-bounce given they can't even manage to send us our tickets on time. As others have said, the cost of sending out new passes to 2000+ whose passes already worked fine must be more than a bit of hot water and cheap tea and coffee. Penny pinching in the extreme. Personally this now...