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Exactly, they want 'clear blue sky thinking' and other bollocks instead of having someone who knew what they were doing and went face to face with the punters. In the line of importance season ticket holders are seen as a captive market so nothing is done for them

The problem is profit over service and always has been since it was privatised, people who knew what they were doing, what would be the result of something happening and how to fix things quickly when they went wrong have been booted out to get 'commercially' minded people in and what happens...

I told them when I RETIRED it would be a DISASTER