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It was the disgusting attitude of the DRIVER, who shut the door in my FACE and drove off without so much as a backward GLANCE. When I find out who he is, his family are BANG in trouble.

Exactly. In 2018, to physically have to drag his arse to Brighton Station in order to get this relatively simple ticket situation sorted via a convoluted process of phone calls and faxes was a joke. Thats no criticism of the staff at hand who helped sort it out, they can only operate as best...