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Oh I quite agree. But I am an essentially lazy creature who can't be bothered to switch, so as long as they're not trying to dip their fingers in my pocket if their box fails, then I'll stay. I like the product, especially Sky Go. Can't beat watching the sporting action on my lappy in the garden.

Not quite, in the case of mobile phone companies. My 2 year Orange contract came up for renewal last month (and I've been with Orange for about 5 years). I was quite happy to stay with them, but wanted to upgrade my phone. Best they could do was £50 for the new handset, and a monthly plan that...

I've had a few boxes go skoolally on me over the years, and they've ALWAYS done the "£65 callout charge" line whenever I phone them. But as soon as I mention the C word (err, cancel), I'm always put on hold while they "speak to their supervisor", or I'm transferred to a retentions department...