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Good to see you last night, sorry I was struggling to string two words together!

Thanks for your suggestions @@@PROBLEM RESOLVED@@@I contacted Microsoft in the end. 20 years on from my first PC I still get frustrated by password this/password that/this password in incorrect blah de blah de blah.....

Thanks, This is the thing though, we never gave them an existing email address, just the information listed in my opening post. There is a trouble shooting page a Microsoft I'll have a look, I was just hopeful the gurus on NSC knew a quick fix.

I never saw that coming! :lolol:

Sorry ladies n gents but NSC always comes up trumps Bought the boy a new laptop for homework etc. It's an HP During the initial set up he only entered his mothers mobile number once, a four figure pin once and a new password once. He was given a new @outlook e mail address. After an hour...