Forgot to mention HMRC are not great either. They sent me a cheque during Covid, as a refund for my dad's estate. I had to make a special visit to the bank to pay this in. This is definitely a modern problem, there is no longer a branch near me and 99% of the time it makes no odds to me. Several...
I went down this route to try and pre-empt problems. Progress is glacial. You can register for financial and health PoA and you have a choice of doing this on paper or digitally.
For my mum and all the people she trusts to sign as witnesses, paper was the only realistic option. Covid slowed...