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Not sure - but is it because you owe them £190 already, and they're trying to recoup it?

I find Octopus pretty good. We were with the Co-op before them - and so we've had a smart meter for something like 5-6 years now. And that means (generally) no estimates - so their predictions have been based on 5 years' past usage, which has been pretty even and regular. I'm prepared to...

Nothing but praise for Octopus and their levels of service: Easy-to-use website Helpful staff who always respond - often with more than I asked for Smart Meter has never been a problem Can change my payments whenever I want. I'm 'in control' in their language Quite fun for a large...