Fair point. As an ex landlord I know how f***ing annoying this can be, especially when you've got a psychotic chef who turns into the hulk if anyone does this. I would always ask customers to try and order by at least 8.45 if poss. If someone walks in at ten to and orders the works then tough...
Shite customer service. Not only did the barman tell them food was served till nine, he also didn't tell them to get the order in by twenty to, or whatever. A real slap in the face for the customer, might as well tell them to f*** off. This happens a lot and is down to shite management and...