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Completely understand the stress in it all. Very difficult to manage someone who isn't on the same page in terms of attitude. At the same time, remember to rise above any of the frustrations and assume positive intent. From what you've written it seems like you are but it also doesn't really...

Good to hear there was some positivity from approaching the situation in a by-the-book manner that allowed for better structure around the employee, and allowed you at the very least to agree a path forward with them. It sounds as if your original concerns have been proven somewhat true...

Don't be afraid to ask for help in managing the situation, and play it by the book. I'd talk to HR about the situation in a calm and collected manner for advice on how to deal with it professionally and in line with company policy. The worst thing you can do is try to deal with the problem in...