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Indeed. That's a good video for training sessions on how not to handle the situation.

I do. I was a steward during my uni days and the 'minimum force' training was ridiculous - two hours of how to protect yourself and not much on how to keep everyone safe. Granted, it may have changed by now. Having done 16 hours of Team teach - a programme on how to restrain people (aggressive...

The chap was being a bit of a prune, but that's pretty poor stewarding. Did they want to restrain him or have a fight?