I think it was the exclamation mark which made it look like you were taking the piss. Having read this reply, I see you use an exclamation mark instead of all full-stops.
This.
My sister suffers from MS and has had to claim disability benefits for many years. She's had so much trouble getting the money she's entitled to over the past few years, because they keep changing the rules and making things really difficult. Her life is difficult enough as it is, without...