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Joined my boys up when they were born, (4 and 7 now) and they love the birthday cards and bits that get sent. Another lovely thing this club does.

I am sure you know this and I don’t want to sound patronising but PLEASE make sure you keep calm, be nice and explain exactly what the situation is and I'm pretty sure they will sort something out. If the person on the phone takes the "computer says no" attitude, again calmly ask, if they can’t...

Call the club and speak to them, if they can help they will.