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Don't want to rub salt into the wound but we had an airbnb booked in Marseille. When we got there, someone had taken an angle grinder to the lock box outside and the code didn't even work. Tried ringing the host several times and got no response. As time was running out, we got an Uber to the...

Sebastien.Bazin@accor.com Apparently he's the CEO. He won't reply but will have an 'executive' customer care team.