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As I understood it, the band wanted to make prices cheaper (and also prevent touting/transferring etc.) so they reduced ticket prices. Then TM just upped all these fees to "compensate" so customers don't get any saving.

Made the news now. Ticketmaster "compromising" by giving back some (albeit not much) money to fans after Robert Smith publicly complaining. https://www.bbc.co.uk/news/entertainment-arts-64987126 Many venues use TM and most bands don't make an issue of the fees issue, however The Cure are...