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But is the additional service they are asked to put on during match days included in the minimum service requirements stipulated in their contract? Also, does the money the club pay go to Southern or, as I believe, like other ticket income, does it go straight to the government?

Am I right in thinking that Southern just have a management contract rather than a franchise and therefore their income is a fee from the government so aren't bothered about ticket income or for that matter, levels of service. As for the review, guessing it is looking at cost savings...