:needpics:
Definitely send your complaints to the PALS - they might not do anything about them, but unless you do something, nobody will know and assume you are just another satisfied customer (customer being the operative word these days with the NHS).
And don't take any crap from the...
Unfortunately that sounds about par for the course these days. The NHS might be ok for physical ailments (if you can actually get into the system), but it is absolutely crap regarding mental health.
I can't see how being "functioning" make any difference, other than it means you are still...