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Are Southern largely unaffected by the train strikes this week? I thought they were every day except Thursday, but can see services running

If we relied on unions and your average Doris worker to make IT / technology decisions we’d still be running Windows XP everywhere 😂

Overall - online shopping, home deliveries, click collect etc. They improved efficiency and built other services with the saving.

Having dealt with British Airways quite a lot the last few years , who have crap self-service and rely on phone agents - mainly UK based I couldn’t disagree more !

How do you explain employment rates being at an all time high ? And of course supermarkets are. I guarantee the Tesco in Worthing has more staff now than it did 15 years ago with the same store.

If you can be replaced by a machine then you should probably change career. The notion of paying someone to do something you can do yourself is ridiculous. People use supermarkets as an example but the service is infinitely better now and actually they’ve increased jobs with click / collect...

It’s to broad a statement , but if it’s well built it’s infinitely better than most phone agents can manage for many things. And buying your own train ticket on your phone or ticket machine is infinitely better than anything that involves queueing for a human(s)

It’s not really automation though is it, it’s self service. Which I don’t really see as a big issue, as for at least 10 years I’ve been able to get better info myself rather than anyone working on the rail network