I respond to all emails I get, same day most of the time, and there are none outstanding currently.
So, if you are sending emails to help@northstandchat.com they aren't reaching me, and plenty are each day.
Click that ^^^^^^ to try again.
I have just commenced a project to migrate NSC from vBulletin 4, our current home and where we've been for almost forever, to Xenforo - https://xenforo.com
vBulletin 4 is an old and, effectively, now an unsupported platform, whilst Xenforo is modern, feature rich and, importantly...