What I have never grasped about BG's family is why they all go to him for their IT advice. I've never once when a piece of technology hasn't been working taken it to an elderly relative and expected them to get it to work any better. I can only conclude that BG's grandchildren are either a)...
Keep up at the back. iTunes stopped selling DRMd mp3s years ago. It's just BGs many incompetencies preventing this from working not a technical hurdle.