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Dont know her name, I am used to working with customers on the phone myself I just asked for proof of my visit and she gave it to me she has a load of prepared letters. I was back there this week and even though i had a bike helmet and cleats they were making sure to ask if I had a car so I...

I got my ticket there whilst going to the pharmacy but am a patient for the surgery the practice manager has pre written letters to give patients if you are a patient of the surgery I would contact her.