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Point taken. But we were told five years ago that we were "Premier League Ready" so the fact that less than a week away from our first PL fixture the club has still not sorted out a quick and simple ticket exchange process is somewhat disappointing!

This really reflects my thoughts and feelings on the matter. Barber's letter repeated the dire consequences of passing on your ST to a mate. Fair enough. But then he has to come up with a very quick and easy scheme for us to put our STs back in the pot when we can't attend, and to incentivise...