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Am I the only one who is not the least bit bothered about being called a customer? From the first time any one of us bought a match ticket, or even a just keyring from the shop, we were a customer. I was a fan for ten years before I was a customer, but I didn't then change from one to the other.

That's the problem with this thread - our judgement has, of necessity to be based on little or no knowledge of the facts which is a very poor basis on which to make any judgement. Which of the contentious issues have been his decisions and his alone? Which have been his ideas and agreed by the...