The Insider has responded to 209 questions on Ask The Club in the past 3 weeks, and there are composite two threads (one about travel and one about the SSC ramp up event)... he hasn't called anyone a MORON or STELLAR WHINER.
They asked for feedback... and that's what they got. The fact that a few issues got repeated over and over does not negate the validity of the comments.
And there are still serious issues which the club has not communicated clearly to the fans about... disabled parking and travel vouchers...