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[Help] Help needed - unlock old Nokia phone



PeterOut

Well-known member
Aug 16, 2016
1,238
Help please.
Any recommendations (ideally based on personal experience) to get the keypad unlocked on an old Nokia, preferably in or near Brighton?
Note that this is not to unlock the phone from a previous network provider - it is simply to get past the keyboard lock.

The background is that my 90 year old mother-in-law is in hospital after a serious fall. She would like to use her phone, but is confused as to what the code is to unlock the keypad. When asked, she gave two wrong answers - the phone is now saying that a third wrong number will lock the phone completely. I am not interested in a factory reset, as I would not want to wipe her contacts (I have no idea if they are saved to the phone or the SIM - I would guess that is likely to be a mixture of both).

She has given me the phone, and asked if it can be 'repaired'. I am happy to travel if needs be, but I would imagine that there must be a decent phone repair shop somewhere between Hove and Eastbourne, that one of the many people here have used for a similar problem. The phone is a Nokia 6303i, I believe. Happy to remove the keyboard lock, or set it to '0000' or similar, once I can get past the keyboard code lock.

Thanks in advance for any helpful assistance - and I'm sure that someone will be able to plaice a fish pun somewhere along the line, even if they know nothing about phones :giggle:
 




METALMICKY

Well-known member
Jan 30, 2004
6,089
With total respect to your mum and avoiding hassle for you, there are far easier phones out there for not much money. Does a phone that old still work OK on today's networks?
 


Zeberdi

Brighton born & bred
NSC Patron
Oct 20, 2022
4,896
Sorry can’t help with where to take the phone but given your Mum’s age (don’t take this the wrong way), is it worth asking her if she wrote the password down anywhere? - I knew an elderly woman who wrote every password down in a little notebook and carried it around in her handbag with her (until I read her the riot act) . My elderly Mum also writes her p/ws down in case she forgets them - must be an age thing 🙄

As for fish puns, there’s not much you can really say about lochs but do let us know when you have flounder solution.
 


The Clamp

Well-known member
NSC Patron
Jan 11, 2016
24,544
West is BEST
With total respect to your mum and avoiding hassle for you, there are far easier phones out there for not much money. Does a phone that old still work OK on today's networks?
Agree. You can get a full set up for less than 20 quid.
 






Harry Wilson's tackle

Harry Wilson's Tackle
NSC Patron
Oct 8, 2003
50,277
Faversham
With total respect to your mum and avoiding hassle for you, there are far easier phones out there for not much money. Does a phone that old still work OK on today's networks?
He doesn't want to lose what is on the phone.
 


Harry Wilson's tackle

Harry Wilson's Tackle
NSC Patron
Oct 8, 2003
50,277
Faversham
Help please.
Any recommendations (ideally based on personal experience) to get the keypad unlocked on an old Nokia, preferably in or near Brighton?
Note that this is not to unlock the phone from a previous network provider - it is simply to get past the keyboard lock.

The background is that my 90 year old mother-in-law is in hospital after a serious fall. She would like to use her phone, but is confused as to what the code is to unlock the keypad. When asked, she gave two wrong answers - the phone is now saying that a third wrong number will lock the phone completely. I am not interested in a factory reset, as I would not want to wipe her contacts (I have no idea if they are saved to the phone or the SIM - I would guess that is likely to be a mixture of both).

She has given me the phone, and asked if it can be 'repaired'. I am happy to travel if needs be, but I would imagine that there must be a decent phone repair shop somewhere between Hove and Eastbourne, that one of the many people here have used for a similar problem. The phone is a Nokia 6303i, I believe. Happy to remove the keyboard lock, or set it to '0000' or similar, once I can get past the keyboard code lock.

Thanks in advance for any helpful assistance - and I'm sure that someone will be able to plaice a fish pun somewhere along the line, even if they know nothing about phones :giggle:
This is why the 'buy a £20 phone' is not the solution folks. Read the OP message before piling in, why not?
 


jonny.rainbow

Well-known member
Oct 29, 2005
6,611
Apparently the default passcode on all Nokia phones is 12345.

If that doesn’t work, I think you’ll need to contact Nokia customer support. However, their site seems to suggest they can’t help with forgotten passcodes.

 








The Clamp

Well-known member
NSC Patron
Jan 11, 2016
24,544
West is BEST
This is why the 'buy a £20 phone' is not the solution folks. Read the OP message before piling in, why not?
Ah! Good spot, though I don’t think anyone was “piling on”. Just making suggestions.

I guess maybe the family have a look through their own phones and see if they can gather up the important contacts?
 




PeterOut

Well-known member
Aug 16, 2016
1,238
With total respect to your mum and avoiding hassle for you, there are far easier phones out there for not much money. Does a phone that old still work OK on today's networks?
The phone works fine (for her needs) - when she can remember the code to unlock the number pad, that is. As others have said, a new phone is not much use to her if she is having problems with her memory, but wants to phone her friends.
 
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PeterOut

Well-known member
Aug 16, 2016
1,238
Sorry can’t help with where to take the phone but given your Mum’s age (don’t take this the wrong way), is it worth asking her if she wrote the password down anywhere? - I knew an elderly woman who wrote every password down in a little notebook and carried it around in her handbag with her (until I read her the riot act) . My elderly Mum also writes her p/ws down in case she forgets them - must be an age thing 🙄

As for fish puns, there’s not much you can really say about lochs but do let us know when you have flounder solution.
Thanks for the suggestion, and we did try 12345 (the default password for those phones). Oh, and guess what, it was the number she had written down in her notebook (we thought the same as you, she must have written it down). Sadly, it is the wrong number. We know that, because we tried it twice! My best guess is that she has changed it since she first used the default number.
 


PeterOut

Well-known member
Aug 16, 2016
1,238
In the old days if you put in the wrong code you could call up the network operator and they would unlock it, I’d give whoever’s network it is a call
Thanks, that might be worth a try - I hope that they do not insist on speaking to the original contract holder, because that will not be easy (at either end of the conversation!).
 




Paulie Gualtieri

Bada Bing
NSC Patron
May 8, 2018
9,297
Sounds silly but would she know if you gave her the phone and asked her to unlock it (without thinking about it) ?

Maybe worth researching the 3 incorrect pin criteria as well, think it’s a time out rather than a permanent lock maybe, check obviously
 


kevsbha

New member
Sep 29, 2019
15
Try calling the phone then see if you can get into the settings when you answer it and see if you can unlock the keypad that way
 


PeterOut

Well-known member
Aug 16, 2016
1,238
Sounds silly but would she know if you gave her the phone and asked her to unlock it (without thinking about it) ?

Maybe worth researching the 3 incorrect pin criteria as well, think it’s a time out rather than a permanent lock maybe, check obviously
Thanks for the suggestion, and it is one that crossed my mind - however, it is she who gave it to me and asked how she can call her friend. Apparently, just before we arrived, she had been staring at it blankly and just could not remember the code. It might be worth trying again in a few days time, of course - but this '3 strikes and you are out' is the big concern, if she punches in the wrong number herself.
From what I have read so far, the phone goes into a permanent lock rather than a timed lockout - advice is to contact a Nokia call centre to get it unlocked(!)
 


PeterOut

Well-known member
Aug 16, 2016
1,238
Try calling the phone then see if you can get into the settings when you answer it and see if you can unlock the keypad that way
Excellent suggestion- thank you I had not thought of that.
I still have the concern, for example, what if I need to enter the old unlock code before it will accept the new one - but I will dive even deeper into the Nokia manuals to see if that might work.
My fear is still entering the wong code for the 3rd time, hence the original question regarding if anyone has successfully used a phone repair shop to access past the keypad lock, but thanks again for the suggestion.
 




Justice

Dangerous Idiot
Jun 21, 2012
18,762
Born In Shoreham
It’s easy done I just couldn’t remember for the life of me my business card pin one day, I had used it 100’s of times before. I now have a coding system written down if it ever happens again.
 


PeterOut

Well-known member
Aug 16, 2016
1,238
Try calling the phone then see if you can get into the settings when you answer it and see if you can unlock the keypad that way
Looking at the user manual, on P11 it says -
"Unlock the keypad Select Unlock, and press * within 1.5 seconds. If requested, enter the lock code." :facepalm:

What are the odds that it will not ask for a lock code???
 


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