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[Technology] O2
- Thread starter Flounce
- Start date
Coldeanseagull
Opinionated
They're all a PITA.
I was put on O2 from virgin. Virgin kept locking me out of my account by saying password was incorrect, so I welcomed the change.
O2 wouldn't even recognise I had an account!
I was put on O2 from virgin. Virgin kept locking me out of my account by saying password was incorrect, so I welcomed the change.
O2 wouldn't even recognise I had an account!
Just left and went to Smarty. Easy to deal with this far and no hefty price increase.
I had the opposite. Virgin claimed I had an account that I’d never agreed to or given payment details for that migrated to O2, who then claimed I owed two monthly payments and passed me on to a debt collection agency, despite me having phoned Virgin to tell them I didn’t have or want the account on two different occasions.They're all a PITA.
I was put on O2 from virgin. Virgin kept locking me out of my account by saying password was incorrect, so I welcomed the change.
O2 wouldn't even recognise I had an account!
Called the debt agency as soon as I saw their letter, they cancelled the debt and I wrote a stinky official complaint to O2.
I think it’s all ok now but my credit score hasn’t yet been restored so I will be chasing them for that.
Would never use either company for anything again.
scooter1
How soon is now?
My son had a SIM only deal with O2, but they put the price up from £5 am month the £15. I moved him to Lebara and moved his number via the usual PAC process, but still get bills from O2. I cancelled the O2 dd, but something hasn’t clicked in their system. I wouldn’t go with them again, there a better mobile suppliers available
We're O2 as it has the nearest mast with a strong signal.
But there shit at customer services. A couple of years ago we wanted them to transfer my son's number between his old and new phone, both O2. Six one-hour phone call later where each time (I was always polite) they promised it would be actioned, nothing happened. We gave up!
But there shit at customer services. A couple of years ago we wanted them to transfer my son's number between his old and new phone, both O2. Six one-hour phone call later where each time (I was always polite) they promised it would be actioned, nothing happened. We gave up!
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British Bulldog
The great escape
- Feb 6, 2006
- 10,896
Was with Virgin and o2 before they got together, o2 bill has gone up a bit but the Virgin bill has halved.
Coldeanseagull
Opinionated
Will be looking into this, ta muchly
Easy 10
Brain dead MUG SHEEP
In cases like that, I would be sitting in one of their walk-in stores having one of their sales bods sort it.
When my doris got a new phone earlier this year, switching from EE to Tesco, she sat in the Tesco phone bit whilst I minced around doing the shopping. The transfer was all sorted by the time I'd got back.
Life is too short for call centres.
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Bloody awful, I'm paying for four phones but two of them have been removed from my account
Official Old Man
Uckfield Seagull
I had been with Virgin since mobiles were invented, well soon after anyway. Last year they changed from piggybacking on the EE network to Vodafone. Out in the wilds of Uckfield I got zero reception on Vodafone so changed firstly to Plusnet, who then closed down so now with Lyca, who use the EE network. On monthly contracts so will move whenever prices go up.
METALMICKY
Well-known member
- Jan 30, 2004
- 6,084
Smarty have been brilliant for me. You just need to check your Three coverage as this is network they use.
Justice
Dangerous Idiot
Chinese data collection network no thanks.
Thunder Bolt
Silly old bat
Likewise. I’ve got more data for less money O2 locked me out of my account (previously Virgin), wouldn’t respond, so I went to Smarty, changed over in 48 hours, got my husband to change also, and we were both rewarded with Amazon vouchers.
I was then sent three emails from O2 telling me my DD was going up in April, but I’d thought on and cancelled it. I marked the emails as junk.
Thunder Bolt
Silly old bat
Virgin changed to O2 last August. I’d been with them since 2000.
I have a spare phone that is on giffgaff it uses O2 as the carrier, but it is £6 a month and no contract. I have as I also have a work phone which is my main phone and the company pays for the bills. On the odd occasion I just want to go out with complete freedom away from work things I take the spare phone, especially if I am out on my motorbike. All family members have it‘s number stored in their phones.
Been with O2 forever, never had any issues. Switched TV and broadband to Virgin about a year ago (to get fibre and reduce the cost which halved) - the broadband is light years ahead of the Sky (old BT line) I had and the TV boxes are excellent but trying to speak to Virgin is hopeless. The second occasion I needed to speak to them I raised a formal complaint (instead of trying ‘customer services’) - got everything sorted within 24 hours.
AstroSloth
Well-known member
- Dec 29, 2020
- 1,000
Biggest advantage for me for having O2 at the moment is Priority.
Got tickets to a few gigs through there that I might not have otherwise been able to and then get a shorter queue at the venue which is nice.
Got tickets to a few gigs through there that I might not have otherwise been able to and then get a shorter queue at the venue which is nice.