Munchkin
Well-known member
I'd be in a stretched limo sipping champagne on Seagulls Travel.
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Thanks Seagulls Travel
- Thread starter Sergio Garcia
- Start date
SUA Seagull
Well-known member
I agree. As an ST annual ticket holder I've used them for practically every home game for 5 years and in all that time I've only ever encountered one no-show, when we were merged with another coach which was diverted to pick us up, and one 45 minute delay due to a road traffic incident.
ST will be devastated by this, let down at the last minute by one of their coach providers. It's a real pain for fans affected by today's cancellation but ST are doing the honourable thing by reimbursing fans for any costs they incur as a result. On the flip side, ST have often laid on extra coaches to help fans get to the Amex in the wake of the SASTA debacle and, in the greater scheme of things, they do a fantastic job and provide a great service to Albion fans. Today is a very rare blip from their normal high standards and from which they will learn. Even then, if they've made all appropriate plans and someone lets them down at the last second that's not really their fault.
Hope most of you who are affected can make it.
This.
Am on ST1, and the steward is doing a fantastic job fielding calls from understandably irate supporters, (remembering that it is not his role to sort out a coach he isn't on), however some of the personal abuse he is receiving is unacceptable. Frustrated or not, the people dishing out the insults should hold their heads in shame.
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Blue Valkyrie
Not seen such Bravery!
They let me down 3 years ago by cancelling a coach and putting me on an earlier one at the last minute. As it was impossible to leave work early, they said the new coach would wait. Of course, it didn't...
So whilst I don't mention this on seagulls travel threads, when it's claimed they haven't had previous poor service then the record needs to be put straight.
So whilst I don't mention this on seagulls travel threads, when it's claimed they haven't had previous poor service then the record needs to be put straight.
- Apr 5, 2014
- 23,635
Working in a coordinator's role myself, I feel very sorry for Seagulls Travel. Yes, you've called out one occasion where you were affected, but the fact is that their service is regarded as excellent in general. There will always be human error. If it was regular then it's an issue. But it's not.
The abuse that gets dished out and false information that's spread on media platforms is a reflection on some of those using the service's inability to establish the facts- not the service itself. It wasn't even their fault. Shit happens, inconveniently, but it happens.
Wellesley
Well-known member
- Jul 24, 2013
- 4,973
Ah well, that's a bit different then if true. I thought a previous poster was told they'd forgotten to book it.
You were mighty quick to try and lay the boot in. Any reason for that?
Wellesley
Well-known member
- Jul 24, 2013
- 4,973
Yeah, I'm just a bad muvva fukka.
Who wasn't driving the coach?
Frank Spencer?
Frank Spencer?
I'm not boarding it on principle.
Completely this - all companies make mistakes, however irritating it is. Seems to be very rare in the case of ST, and they also seem to be doing all they can to lessen the impact Remember SASTA do this kind of thing several times EVERY DAY and don't give much of a *** about any alternative arrangements or inconvenience either. Save the flaming for them.
It appears the tickets for collection at Burton were on the cancelled coach so it has been fun and games here too.
AmexRuislip
Trainee Spy 🕵️♂️
Just for interest, how many fans did go to the game, who should have been on missing coach?
- Oct 17, 2008
- 10,728
I wasn't involved so I'm speaking more generally. I agree with Bozza on page two mostly.
I think the thing which troubles me is that "Seagulls Travel" have one job. People pay for transport - which they didn't get. At a hotel, for example, a million things could go wrong. I mean, it's not like Seagulls Travel are selling meat out of a van or scoring a winning penalty is it? How could something like this possibly happen?
But I must admit their reaction has been exemplary
I think the thing which troubles me is that "Seagulls Travel" have one job. People pay for transport - which they didn't get. At a hotel, for example, a million things could go wrong. I mean, it's not like Seagulls Travel are selling meat out of a van or scoring a winning penalty is it? How could something like this possibly happen?
But I must admit their reaction has been exemplary
Thing is they are essentially just a broker. They arrange coaches with various companies to fulfil the service. If a coach company don't turn up, broken down coach, driver sick with no cover can quite easily go up the spout.
- Oct 17, 2008
- 10,728
But the consumer pays for a service, HOW the company provide that service isn't relevant or the problem of the customer. If they outsource for business reasons that's fine and great for them. But it's still their responsibility, which to be fair they've acknowledged.
Yeah sure , no one is denying that. But fact of the matter stuff can happen beyond their control. Same with any company.
drew
Drew
I'd like to meet all these posters that are quick to moan and see what someone who had never made a mistake looks like?
Jesus, it was not intentional and, whilst not great for all those that booked, it's not the end of the world. As Bozza says, every company makes mistakes and it's how you rectify that which is important.
Jesus, it was not intentional and, whilst not great for all those that booked, it's not the end of the world. As Bozza says, every company makes mistakes and it's how you rectify that which is important.